FAQ’s

/FAQ’s

Our FAQ’s section provides answers to common questions about our software and services. If you have any further questions, please don’t hesitate to contact us at PC-EFTPOS.

Ph:       +61 2 9998 9800
Fax:      +61 2 9986 0530
Email:  support@pceftpos.com.au or reception@pceftpos.com.au

INIT Required

This means the Pinpad needs to be Intialised to the Bank in order for it to process transactions.

INITIALISING TO THE BANK

To Intialise to the Bank you can:

  • Go through the PC-EFTPOS Client (The C located on the right-hand side of the Taskbar), then via the Control Panel and EFTPOS tab. There will be an option of Logon, if you select this option it will go through a process of initialising to the Bank.
  • Or you can simply attempt a transaction, which will automatically log the Pinpad on to the Bank.

The following companies supply card reader cleaning products:

Company: Phoenix Toner
Address: Unit 1/9 Pioneer Avenue
Thornleigh NSW 2120
Ph: (02) 9484 0111
Fax: (02) 9484 0999
Email: nswsales@phoenixtoner.com.au
(This company will only sell to Resellers & Installers)

Company: V Wholesale
Address: 8/109A Bonds Road
Riverwood NSW
Ph: (02) 9533 5433
Fax: (02) 9533 5633
Email: alex@vw.net.au
Contact: Alex Frost

Company: Satex
Address: 14 – 16 Commercial Street
Marleston SA 5033
Ph: (08) 8371 1100
Fax: (08) 8371 1200
Email: orders@satex.com.au
Contact: Ron Vanderloo

BROKEN PINPAD

If you suspect that your pinpad is broken i.e cracked screen, please contact us at PCEFTPOS. We will then determine what the fault is with the Pinpad. It could be a minor problem that our support team could fix over the phone. However, if the problem is major we will organise it to be repaired or replaced, depending on the Warranty the Pinpad is under.

PINPAD OFFLINE

The possible causes could be a lack of power or it is attached to the wrong com port. There is something set up incorrectly in the PC Bios affecting the PINpad. The PINpad is damaged. Check the power and the com ports. Try restarting the PC. See if the PINpad is damaged by looking at the screen. Recheck the power and com ports. This is a common error that is simple to fix. If the com port is not responding the machine may have to be rebooted to “free” the com port.